Refund Policy

When you can get a refund

• You paid but received nothing — if payment was taken and your license or download never arrived and we cannot fix it within 72 hours, you get a full refund.
• The product fundamentally does not work as described on its product page, on a server meeting the stated requirements, and our support cannot make it work within a reasonable time — full refund within 14 days of purchase.
• Duplicate payment — accidental double payments are refunded in full.

When refunds are not available

• Change of mind after the application has been downloaded.
• Missing features that were never listed on the product page — check the live demo before buying.
• Server or hosting environments that do not meet the stated requirements.
• Issues caused by code modifications made by you or third parties.

How to request one

Contact us with your order number and a description of the problem. Approved refunds are returned through the original payment channel (SSLCommerz refunds typically take 7–10 working days to appear). After a refund, the product's license is suspended and downloads are disabled.